CaelaraHealth Privacy Policy

Overview

This Privacy Policy explains how GagliTech LLC handles information related to the CaelaraHealth public website, private beta requests, and platform communications. It is written for visitors, prospective customers, and approved users evaluating or using CaelaraHealth.

Customer-specific agreements may add privacy and security terms for authenticated workspaces, especially where protected health information is involved.

Information We Collect

• Contact details you provide, such as name, work email, practice name, and non-PHI request notes.
• Account and workspace details needed to provide approved access.
• Operational information such as browser type, device information, approximate location, page usage, logs, and security events.
• Payment and subscription-related status handled through approved payment workflows where enabled.
• Support communications you choose to send to us, provided those communications should not include patient information unless a proper customer workflow and agreement applies.

How We Use Information

• Respond to beta requests and customer inquiries.
• Provide, maintain, protect, and improve CaelaraHealth.
• Support secure sign-in, account protection, audit-aware workflows, and troubleshooting.
• Manage customer relationships, billing status, onboarding, and service communications.
• Comply with applicable legal, security, and contractual obligations.

Protected Health Information

CaelaraHealth is designed for workflows that may involve protected health information in authenticated customer workspaces. Public marketing pages and beta request forms are not intended for PHI.

When PHI is handled for a customer, the applicable customer agreement and BAA or HIPAA addendum control how that PHI is processed. Individual rights requests involving PHI may need to be directed to the healthcare practice that controls the patient relationship.

How We Share Information

• Service providers and subprocessors that help operate, secure, support, or improve CaelaraHealth.
• Payment, identity, communication, hosting, support, and security providers where needed for the service.
• Authorities, advisors, or counterparties when required by law, to protect rights and safety, or during a business transaction.
• Customer-authorized recipients when a workspace user chooses to share or export information through approved workflows.

Security And Retention

We use administrative, technical, and operational safeguards intended to protect information from unauthorized access, misuse, or loss. No online service can guarantee absolute security, but CaelaraHealth is built with healthcare privacy and security expectations in mind.

We keep information for as long as needed to provide the service, meet legal or contractual obligations, resolve disputes, protect the platform, and maintain appropriate records.

Your Choices And Requests

Depending on where you live and the type of information involved, you may have rights to access, correct, delete, or restrict certain personal information. Some requests may be limited by legal, security, healthcare, or contractual requirements.

For questions about this page, use your established CaelaraHealth contact or send a non-PHI note through the private beta request form.

Children And Updates

CaelaraHealth is not directed to children for public website use. We may update this policy as the platform changes, and the date above shows the latest update.