No Emergency / Crisis Use Notice

Not For Emergencies

The discovery portal is not an emergency service, crisis line, urgent-care channel, clinical triage service, or monitored patient messaging system.

Do not use discovery booking forms, emails, texts, payment notes, video waiting rooms, or discovery consultations for urgent symptoms, crisis messages, medication questions that cannot wait, safety concerns, or time-sensitive medical decisions.

What To Do Instead

• Call emergency services if you believe you may have a medical emergency.
• Call or text 988 in the United States if you are experiencing suicidal thoughts, emotional distress, mental health crisis, or substance use crisis.
• Contact your current healthcare provider, urgent care, poison control, or other appropriate local resource for time-sensitive health questions.
• Do not wait for a discovery consultation, confirmation email, checkout status, or practice follow-up before seeking urgent help.

Why Discovery Is Not Safe For Urgent Needs

• Discovery requests may not be reviewed immediately.
• Discovery staff may not be clinicians or may not be licensed or available to evaluate your situation.
• A discovery consultation does not include diagnosis, treatment, monitoring, medical advice, or crisis planning.
• Messages may be delayed, misrouted, filtered, or missed because discovery workflows are not emergency workflows.

If Urgent Concerns Come Up

If a practice team member believes a discovery conversation involves an emergency or crisis, they may end the discovery workflow, recommend emergency or crisis resources, decline to continue, or document the concern according to practice policy and applicable law.

This does not create a provider-patient relationship or a duty for the practice to monitor you after the discovery interaction.

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