Privacy Policy
How CaelaraHealth handles information for the public website and platform operations.
- Route
- /privacy-policy
- Last updated
Public legal center
Legal Center
Public legal, privacy, security, accessibility, and discovery consultation notices for CaelaraHealth. Practice-specific legal documents are controlled by the participating practice.
Public Website & Platform
General public website and platform terms for evaluation and non-PHI interactions.
Terms of Use
Public website terms for non-PHI product information and beta access requests.
- Route
- /terms-of-use
- Last updated
- Route
- /cookie-policy
- Last updated
HIPAA, Security & Subprocessors
Security, HIPAA-aligned operations, BAA availability, and subprocessor information.
Security
Public overview of CaelaraHealth security posture and security-first practices.
- Route
- /security
- Last updated
HIPAA & Security
HIPAA-aligned security overview for practices evaluating CaelaraHealth.
- Route
- /hipaa-security
- Last updated
Business Associate Agreement Availability
Information about Business Associate Agreement availability before eligible PHI workflows.
- Route
- /business-associate-agreement
- Last updated
Subprocessor Categories
Expected vendor categories and subprocessor information for CaelaraHealth operations.
- Route
- /subprocessors
- Last updated
Discovery / Prospect Consultation
Prospect consultation terms, privacy notices, and required pre-join consent notices.
Discovery Consultation Terms
Terms for informational prospect consultations booked through the discovery portal.
- Route
- /discovery/consultation-terms
- Last updated
Prospect Privacy Notice
How prospect information is handled for discovery scheduling, payment, and consultation workflows.
- Route
- /discovery/prospect-privacy-notice
- Last updated
Discovery Payment / Refund Terms
Payment, cancellation, rescheduling, and refund terms for paid discovery consultations.
- Route
- /discovery/payment-refund-terms
- Last updated
No Provider-Patient Relationship Notice
Notice that discovery consultations do not create patient care or a provider-patient relationship.
- Route
- /discovery/no-provider-patient-relationship
- Last updated
Discovery Consultation Link Security Notice
How prospects should protect discovery consultation links, payment links, and check-in links.
- Route
- /discovery/consultation-link-security
- Last updated
Call / Text / Email Communication Consent
Consent information for phone, text, and email communications about discovery consultations.
- Route
- /discovery/call-text-email-consent
- Last updated
No Emergency / Crisis Use Notice
Notice that discovery workflows are not emergency, crisis, urgent care, or monitoring channels.
- Route
- /discovery/no-emergency-crisis-use
- Last updated
AI-Assisted Documentation Disclosure for Prospect Consultation
Disclosure about provider-controlled AI-assisted draft documentation for prospect consultations.
- Route
- /discovery/ai-assisted-documentation-disclosure
- Last updated
Transcription / Caption Consent for Prospect Consultation
Consent information for captions, transcription, transcript handling, and retention in prospect consultations.
- Route
- /discovery/transcription-caption-consent
- Last updated
Discovery Video / Phone Communication Consent
Consent information for discovery video consultations and phone-based prospect consultations.
- Route
- /discovery/video-phone-communication-consent
- Last updated
Accessibility & Security Reporting
Accessibility commitments and responsible vulnerability disclosure information.
Accessibility Statement
Accessibility statement for the public website and platform experience.
- Route
- /accessibility
- Last updated
Vulnerability Disclosure
How to report security concerns without accessing, exposing, or disrupting customer or patient data.
- Route
- /security/vulnerability-disclosure
- Last updated