Transcription / Caption Consent for Prospect Consultation

Consent To Transcription Or Captions

A practice may use live captions, transcription, note-taking, or related documentation tools during or after a discovery consultation. These tools may be operated by CaelaraHealth or another approved service provider.

By joining a discovery consultation where transcription or captions are enabled, you consent to the capture and processing of audio, speech, captions, transcript text, and related meeting metadata for the practice's discovery workflow.

Why These Tools May Be Used

• Help the prospect or practice follow the conversation.
• Support accessibility needs where captions are available.
• Help the practice prepare an internal discovery summary or follow-up note.
• Support quality, security, audit, or dispute review where permitted by practice policy and applicable law.

Accuracy And Choices

• Captions and transcripts can be inaccurate, incomplete, delayed, or affected by accents, background noise, connection quality, cross-talk, or technical issues.
• A transcript is not a diagnosis, treatment plan, medical record by itself, or final clinical note.
• The practice may correct, summarize, ignore, or delete transcript material according to its policy and legal obligations.
• If you do not want transcription or captions, tell the practice before the call. The practice may offer an alternative, proceed without the feature, reschedule, or decline the discovery format if the feature is required for its workflow.

Recording And Retention

Prospects should not record, livestream, or retransmit a discovery consultation without the practice's express permission and compliance with applicable consent laws. The practice may also prohibit recording by participants.

If recording, transcription, or captions create a record, access and retention are handled by the practice and applicable service providers under their policies, agreements, and legal obligations.

References And Related Notices